Exchange Policy

At POKETO Pens, we take great pride in the quality of our products and aim to ensure that every writing instrument meets our high standards. However, if you receive a product that is faulty or damaged, we are here to assist you with an exchange.

Exchange Policy

We offer exchange only under the following conditions:

  • The product received is damaged, defective, or has a manufacturing fault.

  • Exchange requests must be raised within 7 days of receiving the product.

  • The item must be returned in its original packaging, unused, and securely packed to prevent damage in transit.

  • The product will be inspected by our team before an exchange is approved.

  • If the customer wishes to exchange for a different model or variant, it will be subject to approval and availability. Any price difference must be paid by the customer.

  • Courier charges for return and reshipping are to be borne by the customer.

Important: Products that are personalized or customized (e.g., engraved with a name or logo) are not eligible for exchange under any circumstances.

Return Policy

We accept returns only in special cases and strictly under the following conditions:

  • The customer must provide a genuine and valid reason for the return — such as receiving the wrong item, a manufacturing defect not suitable for exchange, or other verified issues.

  • All return requests will be evaluated case-by-case, and POKETO Pens reserves the right to accept or reject any return request after inspection.

  • Returned items must be in unused, undamaged condition, with the original packaging and invoice.

  • If approved, a refund (excluding shipping charges) will be processed to the original payment method within 7–10 business days after the return is accepted.

Non-Returnable / Non-Exchangeable Items

  • Personalized or engraved products

  • Products damaged due to misuse or mishandling by the customer

  • Items returned without original packaging or invoice

  • Return requests made after 7 days of delivery

Return Address

Please send eligible returns or exchanges to:

POKETO PENS

(Insert your official return address here)

Email Support: _________ | _________
Mobile No: _________ / _________ | _________

Ensure the item is properly packed and sealed before handing it over to the courier service to avoid in-transit damage.

For any assistance, please contact our customer care team at [insert contact email]. We are here to help.

By purchasing from POKETO Pens, you acknowledge and agree to the terms stated in this policy.