Privacy Policy

Your Privacy is Our Priority

At POKETO Pens, we are committed to protecting the privacy and security of our customers. This privacy policy outlines how we collect, use, store, and protect your personal information when you visit or make a purchase on our website (www.poketopens.com).

By accessing or using our website, you agree to the terms of this Privacy Policy. Any updates will be posted on this page, and changes will apply on a forward-looking basis only.

1. Information We Collect

To process your orders and provide a seamless shopping experience, we collect the following personally identifiable information:

  • Full Name

  • Shipping & Billing Address

  • Phone Number

  • Email Address

  • Country, State, Zip Code

  • Order Details and Preferences

Our system may also automatically collect technical data such as:

  • IP Address

  • Browser Type and Version

  • Operating System

  • Referral Source and Time Zone

  • Pages Visited and Navigation Patterns

This technical information helps improve user experience and understand visitor behavior.

2. How We Use Your Information

Your personal information is used for:

  • Processing and fulfilling orders

  • Sending order confirmations and shipping updates

  • Responding to customer service queries

  • Personalizing your experience on our website

  • Sending updates, offers, and newsletters (only if subscribed)

We do not rent, sell, or share your personal information with any third-party marketing agencies.

3. Information Sharing

Your information may be shared only:

  • With trusted service providers (courier partners, payment gateways) strictly to fulfill your order

  • As required by law enforcement or regulatory authorities

  • To detect and prevent fraud or security breaches

  • To protect the rights and safety of customers, employees, and affiliates

We do not sell or distribute your information for marketing purposes.

4. Data Access and Control

Your data is accessible only to authorized POKETO Pens personnel and trusted partners under confidentiality agreements.
You may review or update your information anytime by logging into your account.

5. Security of Your Data

We implement multiple safeguards to protect your data, including:

  • SSL (Secure Socket Layer) encryption

  • Firewalls and anti-malware systems

  • Restricted internal access

  • Regular security audits and monitoring

6. Use of Cookies and Tracking Technologies

Our website may use cookies to enhance performance and user experience. Cookies collect non-personal data such as:

  • Browser type

  • Pages visited

  • Time spent on the website

  • Referring URLs

Cookies do not collect personal information unless voluntarily provided. You may disable cookies in your browser, but certain site features may not function properly.

7. Email Communication and Opt-Out

We may use your email address to send order updates and newsletters (if opted in).
You may unsubscribe anytime using the “unsubscribe” link in our emails.

8. Information Retention

We retain your personal information only as long as necessary to:

  • Fulfill your orders

  • Comply with legal or regulatory requirements

  • Support returns, exchanges, or customer service

When no longer needed, your data is securely deleted or anonymized.

9. Children’s Privacy

Our services are not directed toward individuals under 18.
We do not knowingly collect personal data from minors.
If such data is inadvertently collected, it will be deleted promptly.

10. External Links

Our website may contain links to third-party websites.
This Privacy Policy applies only to POKETO Pens.
We are not responsible for external site content or privacy practices.

11. Contact Us

For questions, feedback, or concerns regarding this policy or your data:

Email: _________
Phone: _________
Website: www.poketopens.com

12. Updates to This Policy

POKETO Pens reserves the right to modify this Privacy Policy at any time.
Changes will be updated on this page, and continued use of the website will signify acceptance.