Return, Replacement & Refund Policy

At POKETO Private Limited, we are committed to delivering high-quality writing instruments and ensuring complete satisfaction for every customer. If you are not entirely satisfied with your purchase, our return, replacement, and refund policies are here to support a smooth resolution.

Return & Replacement Policy

If you receive a damaged, defective, or incorrect item, you may request a replacement within 7 days of delivery.

To be eligible for replacement:

  • The item must be unused, in its original condition, and with all packaging intact.

  • You must contact us at [insert email] within 7 days, with your order number and clear photos of the product and packaging as received.

Once your request is submitted, our support team will evaluate it and respond within 24–48 business hours. Each claim is assessed individually to ensure a fair resolution.

We reserve the right to approve or deny replacement requests based on inspection of the submitted evidence.

Refund Policy

Refunds are only issued under the following conditions:

  • A replacement is not available

  • The product qualifies under our return guidelines

Once the returned product is received and inspected at our warehouse, your refund will be initiated within 24–48 business hours.
It may take 2–7 business days for the amount to reflect in your original payment method, depending on your bank or payment provider.

General Conditions for Return or Replacement

  • The product must not be personalized or engraved

  • Custom orders are not eligible for return or replacement

  • Products damaged due to customer mishandling will not qualify

  • Return shipping costs are borne by the customer unless the error is on our side

Warranty Policy

All POKETO Pens products come with a 30-day limited warranty covering manufacturing defects only.

This warranty does not cover:

  • Damages caused by misuse, accidents, or unauthorized repairs

  • Wear and tear from regular usage

  • Personal loss of components like refills or packaging

To make a warranty claim, please contact us at [insert email] with your order number, photos, and a detailed description of the issue.

Contact Us

For return, refund, or warranty-related queries:

Address:

Email: _________
Phone: _________

We strive to make your POKETO Pens experience premium, secure, and worry-free.
Thank you for choosing us.